How To Buy
How do I choose the right size?
We provide a detailed sizing guide on each product page. For thobes, measure from shoulder to ankle. For abayas, we offer standard sizes (S–XXXL). If you need custom sizing, contact our customer service team.
How should I care for my traditional clothing?
Care instructions vary by fabric. Cotton thobes can be machine washed on a gentle cycle. Silk and embroidered items should be dry cleaned only. Always check the care label on your garment.
Do you offer customization for thobes?
Yes, we offer customization including custom measurements, embroidery, and collar styles. Please contact us at least 2 weeks before your required date. Custom items are non-refundable.
Can I place an order by phone?
Yes, you can place orders by calling our customer service line during working hours (Sunday–Thursday, 9 AM–6 PM). Our team will help you select items and complete the order.
Are the colors shown online accurate?
We strive to display colors as accurately as possible, but they may vary slightly due to screen settings and lighting. If unsure about a color, contact our customer service for assistance.
Payment Methods
What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard) and cash on delivery (COD) for orders within Jordan. All online transactions are secured with SSL encryption.
Is cash on delivery available?
Yes, cash on delivery is available for all orders within Jordan. For orders above 200 JOD, advance payment is required.
Is online payment secure?
Yes, all online transactions are protected with 256-bit SSL encryption. We do not store your card details on our servers. Payments are processed through certified payment gateways.
Can I pay in installments?
Installment options may be available through select bank cards. Please check with your bank about installment eligibility at checkout. We will update this section as new payment options become available.
Delivery
How long does delivery take within Jordan?
Standard delivery within Amman takes 1–2 business days. Other cities in Jordan receive deliveries within 2–3 business days. Orders placed before 2 PM are processed the same day.
Do you ship internationally?
Yes, we ship to GCC countries, the Middle East, and selected international destinations. International orders typically take 5–10 business days. Customs fees are the buyer's responsibility.
How can I track my order?
Once your order is shipped, you will receive a tracking number via SMS and email. You can also track your order in the "My Orders" section of your account.
What if my order is delayed?
If your order is delayed beyond the expected delivery window, please contact our customer service with your order number. We will investigate with the courier and update you as soon as possible.
Is express delivery available?
Yes, express next-day delivery is available within Amman for orders placed before 2 PM. Additional fees apply. Select "Express Delivery" at checkout to use this option.
Exchanges & Returns
What is your return policy?
We offer a 14-day return policy for unworn, unwashed items in original condition with tags attached. Custom-made items and underwear are non-refundable. Return shipping costs are the customer's responsibility unless the item is defective.
Can I exchange for a different size or color?
Yes, exchanges are accepted within 14 days for items in original condition. Contact customer service to initiate an exchange. Subject to stock availability. One free exchange per order; additional exchanges incur shipping fees.
How do I initiate a return or exchange?
Contact our customer service via email or phone with your order number and reason for return. We will provide a return authorization and instructions. Items must be returned in original packaging.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned item. The refund will be credited to your original payment method. Bank processing times may vary.
What if I received a defective item?
If you receive a defective or incorrect item, contact us within 48 hours of delivery with photos of the issue. We will arrange a free return and send a replacement or issue a full refund at no cost to you.
Registration
How do I create an account?
Click "Register" at the top of any page. Enter your name, email address, and a secure password. You will receive a confirmation email — click the link to activate your account.
Do I need an account to place an order?
You can check out as a guest without creating an account. However, registering allows you to track orders, save addresses, and access your order history.
I forgot my password. What should I do?
Click "Forgot Password" on the login page and enter your email address. You will receive a password reset link. If you do not receive the email, check your spam folder or contact support.
Can I update my account information?
Yes, log in and go to "My Account" to update your name, email, password, and saved addresses at any time.
How do I delete my account?
To delete your account, contact our customer service team with your request. Please note that deleting your account will remove all your order history and saved information permanently.
Contact Us
How can I contact customer service?
You can reach us by phone, WhatsApp, or email. Our team is available Sunday–Thursday, 9 AM–6 PM. You can also use the contact form on our website.
What are your customer service hours?
Our customer service team is available Sunday–Thursday from 9:00 AM to 6:00 PM (Jordan time). We aim to respond to all inquiries within 24 hours.
Do you have a showroom I can visit?
Yes, we have a showroom in Amman. Opening hours: Saturday–Thursday 10 AM–8 PM, Friday 2 PM–8 PM. We recommend calling ahead to confirm availability.
How quickly do you respond to inquiries?
We aim to respond to all emails and contact form submissions within 24 hours on business days. WhatsApp inquiries are typically answered within a few hours.
Can I submit feedback about my experience?
Absolutely! We value your feedback. You can leave a product review on the product page, contact us directly, or fill in the feedback form on the Contact Us page. Your input helps us improve.
